Patient Resources
Policies
Deposit Policy
A $200 non-refundable deposit is required at the time of booking to secure your appointment. The deposit is applied toward your scheduled service only if the appointment is kept as scheduled. Deposits are not transferable and are forfeited if the appointment is canceled, rescheduled late, or missed in accordance with the cancellation policy below.
Consultation Policy
All new patients are required to complete a consultation prior to treatment. Consultation fees are non-refundable and may be applied toward same-day treatments only. Consultation fees may not be applied to future appointments or retail products.
Appointment, Rescheduling, Cancellation, and No-Show Policy
By booking an appointment with Balanced Aesthetics & Wellness, you acknowledge that your appointment time is reserved exclusively for you and removed from availability for other patients. A minimum of 4 days’ notice is required to cancel or reschedule an appointment. Cancellations, reschedules, or no-shows within 4 days of the scheduled appointment result in forfeiture of the $200 deposit and an additional $100 charge to the card on file, for a total non-refundable amount of $300. Appointments may be rescheduled one time only with proper notice. No-show appointments are not eligible for rescheduling, and any outstanding fees must be paid prior to booking a future appointment. Appointment reminders may be sent as a courtesy; however, it remains the patient’s responsibility to attend scheduled appointments.
Late Arrival Policy
Late arrivals may result in shortened treatment time, rescheduling, or cancellation at the provider’s discretion. Appointments delayed beyond a reasonable timeframe may be treated as a late cancellation or no-show and subject to applicable fees.
Refunds
All sales are final. Balanced Aesthetics & Wellness does not provide refunds for services, service packages, products, or pre-paid treatments. Aesthetic results vary for every individual and cannot be guaranteed. Any additional treatments needed to achieve desired outcomes are the responsibility of the patient.
Dysport Policy
Dysport treatments require a minimum investment of $500 per appointment. Pricing is based on units used and clinical assessment at the time of treatment. Dysport treatments are elective and final sale.
A complimentary touch-up may be considered only if the patient received the provider’s originally recommended dosage at the initial appointment, the result is clinically appropriate for adjustment, and the touch-up is scheduled within 2-3 weeks of treatment. Touch-ups are not guaranteed and are performed solely at the provider’s discretion. Patients who elect to receive a lower-than-recommended dose are not eligible for complimentary touch-ups, but may receive a touch-up at the standard pricing if necessary. Any additional Dysport beyond a minor adjustment is subject to standard pricing.
Privacy Policy
Balanced Aesthetics & Wellness is committed to protecting your privacy and maintaining the confidentiality of your personal and medical information.
We collect personal and health-related information only as necessary to provide safe, effective aesthetic and wellness treatments. All information is handled in accordance with applicable privacy laws and professional standards.
Your medical information is kept strictly confidential and will not be shared with third parties without your written permission, except when required for your care or as permitted by law.
With your consent, we may communicate with your primary care provider or referring physician when deemed necessary to support your treatment and overall health.
If you have any questions about how your information is collected, used, or protected, please contact our office directly.
Medical Eligibility & Treatment Expectations
Patients are responsible for disclosing all relevant medical history, medications, and changes in health status prior to treatment.
No aesthetic or medical treatments are performed on patients who are pregnant or breastfeeding.
Individual results vary and cannot be guaranteed, as outcomes depend on individual anatomy, biology, and adherence to post-treatment instructions.
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